Email response example

From: *********** [mailto:********]
Sent: Monday, 23 April 2013 11:01
To: ****************
Subject: RE: Please Update The Map


hank you for your request. We sincerely recognize your need to be placed on the map of European airports. We have contacted our service provider on website maps, and this is not as easy to change as it might seem. The challenge is that the International Air Transport Association (IATA) has not implemented this in their maps. So we can not change this on our own.

My advise is to contact IATA, and ask them to implement this in all their maps, and it will then be visible on all airport maps.

Yours sincerely,

Name Surname
Head of Media Relations
Oslo Airport