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Name: eBay

Founded in 1995 in San Jose, CA, eBay connects millions of buyers and sellers globally in the world’s largest online marketplace, utilizing PayPal to ensure secure transactions. The company also operates specialized marketplaces such as StubHub, the world’s largest ticket marketplace, and eBay Classifieds sites, which together have a presence in more than 1,000 cities around the world. eBay items can be sold either via a silent auction, in which users input the maximum price they are willing to pay and for which the site will automatically increase bids as necessary up to that maximum, or via “Buy It Now,” with which they purchase items at a set price.

Required Action

- Request to include Kosovo on drop-down menu and shipping address

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Status:In Progress
Emails sent: 449

25 Dec 2013
Message from eBay:
“Thank you so much for reaching out to us regarding this issue.
We have escalated this up to the appropriate development team regarding this feedback. We were notified that we are currently working to enable Kosovo for shipping.
There is not a specific time frame on when this will be enabled on our site, but will continue to work on this to get your country added as soon as possible.
I appreciate you taking the time to contact us regarding this concern. We appreciate your business on the eBay site!”

20 Dec 2013 
eBay team response: “Thank you for contacting eBay Customer Service. I understand from your email that you are concerned to why you are unable to see your country Kosovo in creating an account in eBay, please allow me to explain and assist you. My name is Kristine and I can definitely help you.

First of all, I want to apologize for not being able to respond to your email sooner. We have been experiencing high volume of emails and we are trying to get to each of them as soon as possible.

As for your concern, I had spoken with our Technical Deparand tried to ask if its a problem with our system, however, it seems that the reason to why you dont see your Country because your country is an Independent Country that is not part of United Nations and still not recognized. Because of this it is rather inderteminate and has not been set up with our system to use your country in registration and shipping.

As of this time we apologize if this has not been set. Dont worry I have already forwareded this to our Headquarters to have this lifted.”

25 November 2013
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Contact Details

eBay HQ
2145 Hamilton Avenue
San Jose, CA, 95125
Website: ebay.com
Twitter: @eBay
Category: Consumer Web
Founded: 1995