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Name: Amazon

Amazon.com, Inc. (AMZN), is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon is one of the first companies to sell products deep into the long tail by housing them in numerous warehouses and distributing products from many partner companies. Amazon directly sells or acts as a platform for the sale of a broad range of products. These include books, music, videos, consumer electronics, clothing and household products. The majority of Amazon’s sales are products sold by Amazon, though many are from third-party sellers. Amazon was founded in 1994 and is headquartered in Seattle, Washington. It has direct international operations in the United States, Canada, France, Germany, Japan, and the United Kingdom.

Required Action

- Integrate Kosovo as a country on shipping address
- Integrate Kosovo accounts on Digital Content (Kindle, Mp3)
- Add Kosovo on Drop-Down menu on user profiles and addresses.

Screenshot
Amazon Kosovo
Status:Closed
Emails sent: 1289
Status

12 Nov 2014

Because of US State Department sanctions, previously we were unable to ship to Kosovo. However, we are now able to ship to this country. I’ve forwarded your comments to our appropriate team so you’ll be able to select Kosovo on the drop-down menu and shipping address while ordering from Amazon.com in the near future. Please allow us some time to look into this. We are constantly working to improve our features and services.

It is always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide. We take this kind of information seriously as it is valuable to us in helping us to continue to improve our program.

Thanks again for choosing Amazon.

We look forward to seeing you again soon.

Best regards,

 

01 Jan 2014
Message from Amazon:
“I am sorry to know that you’re upset because you’re unable to select the desired shipping address while placing order. I can understand your disappointment in this case and I thank you for bringing this to our attention.

It is always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide. We take this kind of information seriously as it is valuable to us in helping us to continue to improve our program.

To make things right for you, I’ve forwarded this concern to our dedicated department so that appropriate people will review and make necessary changes immediately. Rest assured it will be rectified with 2-3 Business days.”

02 Sep 2013
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Contact Details

Amazon HQ
Seattle, Washington, United States
Website: www.amazon.com
Twitter: @amazon
Category: eCommerce
Phone: (206) 266-1000
Founded: 1994