Following up after you receive a response
After sending an e-mail to a particular institution please take care to check your e-mail and see the responses you will receive.
If the particular institution has a positive response and they made the change you were looking for than go to the Status page of the respective institution and fill the form in the discussion section – “What can we improve on this page”.
If the answer you get suggests that they are taking into consideration your request, make sure that they are the representative responsible for making the changes.
If the answer you get suggests that the particular department has a positive attitude but is not in charge to make the changes you are looking for, please make sure to let us know and ask the respondent to identify the department which is responsible so we can send the request to the right address.
If they do not reply to your request you can always send another email and encourage others to do so.
Templates
We have identified these likely scenarios that you may encounter as you gather data of each airport, university, post telecom, top internet properties. The example below is for the case of an airport:
- Kosovo is on the map, listed and well recognised (no further action is required)
- Kosovo is NOT recognised by the airport
- Kosovo is not on the map and the airport has no connecting flight to Kosovo
- The website claims Kosovo IS recognised but data cannot be found. Research again
- Critical information on an airport is missing. Find and fill in missing information.
These are templates of the letters to be sent out. Follow the showcased layout, and response given when faced with the following scenarios.
Case Scenario 1
Case Scenario 2
Case Scenario 3
Case Scenario 4
Case Scenario 5
Case Scenario 6
Case Scenario 7
Case Scenario 8
Case Scenario 9
Email footer
It’s always good to add ot the end of your email references that prove the content you are writing, in this case the ICJ decision.
The Republic of Kosovo is a country located in South-Eastern Europe. The Republic of Kosovo is recognised by majority of States of the international community and is a member of the International Monetary Fund, World Bank, the European Bank for Reconstruction and Development and other important international organisations and forums of States. In July 2011, the International Court of Justice (ICJ) ruled [1] that Kosovo’s declaration of independence did not violate international law.
Abbreviations Used in Letter Writing:
The following abbreviations are widely used in letters:
- Asap = as soon as possible
- cc = carbon copy (when you send a copy of a letter to more than one person, you use this abbreviation to let them know)
- Enc. = enclosure (when you include other papers with your letter)
- Pp. = per procuration (A Latin phrase meaning that you are signing the letter on somebody else's behalf; if they are not there to sign it themselves, etc.)
- PS = postscript (when you want to add something after you've finished and signed it)
- pto (informal) = please turn over (to make sure that the other person knows the letter continues on the other side of the page)
- RSVP = please reply
The primary objective of the Digital Kosovo is to advance Kosovo's position in digital world and assist the citizens of Kosovo to overcome virtual barriers in web portals around the world. 
